Lakshmi Narayanan (LN)
Customer Success Leader & Industry Expert
I'm a customer success leader with over a decade of experience across customer success, solutioning, support, and software development. My journey has taken me through various roles and companies, each contributing to my comprehensive understanding of customer success.
Professional Journey
ZoomInfo
Currently building the Digital CS team for SMB customers and leading a team of adoption experts. Focus on scaling customer success through digital-first approaches and data-driven strategies.
Bureau.id
Led the customer success team, building it from the ground up. Established core CS processes and frameworks for this growing startup.
Whatfix
Worked closely with Fortune 500 companies to drive digital adoption initiatives. Specialized in enterprise customer success and digital transformation projects.
Chargebee
Early team member who helped establish and scale both Support and Customer Success functions. Contributed to the growth journey of this fintech unicorn.
Areas of Expertise
- Digital Customer Success Strategy
- CS Team Building & Leadership
- Customer Journey Optimization
- Digital Adoption & Transformation
- SaaS Customer Success
- Enterprise Customer Management
Connect With Me
I'm always interested in connecting with fellow CS professionals and sharing insights. You can find me on LinkedIn or follow me on Twitter.